1. What is halal food?
Halal food refers to food that is prepared and produced according to Islamic dietary laws. It must meet specific criteria and be free from any ingredients that are prohibited in Islam. Halal food is prepared in a way that ensures cleanliness, hygiene, and adherence to Islamic principles.
2. Are all the products in your store halal-certified?
Yes, all the products in our store are halal-certified. We prioritize quality and adherence to halal standards, ensuring that our customers can trust the authenticity and integrity of the products they purchase from us.
3. How can I place an order?
To place an order, simply browse through our selection of halal products and add the items you wish to purchase to your cart. Once you have finished selecting your items, proceed to the checkout page where you can enter your shipping and payment information. After completing the necessary steps, click on the "Place Order" button to finalize your purchase.
4. What payment methods do you accept?
We accept various payment methods, including credit/debit cards, amazon and other secure online payment options. At checkout, you will be able to choose the payment method that is most convenient for you.
5. How long does shipping take?
The shipping time depends on your location and the shipping method you choose at checkout. We strive to process and ship orders as quickly as possible. Once your order has been shipped, you will receive a confirmation email with tracking information to monitor the progress of your delivery.
6. What is your return policy?
We have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 3 days of receiving the item. Please ensure that the item is in the same condition as when you received it, with all tags and packaging intact. For more details on our return policy, please refer to our Refund Policy.
7. How can I contact customer support?
If you have any questions, concerns, or need assistance, you can reach out to our customer support team. You can contact us via email at tchalalmarket@gmail.com or by phone at 090-2487-1777. Our team is available to assist you during our business hours.
8. Do you offer international shipping?
We offer shipping within Japan only. During checkout, please confirm if your location is within our delivery zone. Additional fees and extended delivery times may apply.
9. Can I track my order?
Yes, once your order has been shipped, you will receive a confirmation email with a tracking number. You can use this tracking number to monitor the progress of your delivery. or you can track your order by using the link "track my order" If you have any concerns about the status of your order, please contact our customer support team.
10. Are there any discounts or promotions available?
We occasionally offer discounts and promotions on select products. To stay updated on our latest offers, promotions, and exclusive deals, we recommend subscribing to our newsletter or following us on social media. This way, you won't miss out on any exciting opportunities to save on your favorite halal products.
Refund Policy
We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at tchalalmarket@gmail.com. Please note that returns will need to be sent to the following address: 東京都渋谷区大山町1-19 東京ジャーミイ
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at tchalalmarket@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at tchalalmarket@gmail.com.